ISSN 2167-3136
Manager Psychological Capital, Unit Service Climate, and Customer Satisfaction: Toward a Multilevel Model
Manager Psychological Capital, Unit Service Climate, and Customer Satisfaction: Toward a Multilevel Model
Dahms, Jeff, and Carolyn M. Youssef-Morgan. 2020. “Manager Psychological Capital, Unit Service Climate, and Customer Satisfaction: Toward a Multilevel Model.” Journal for Excellence in Business and Education 7 (1).